General FAQs

What is Community Housing?

Community Housing is rental accommodation provided by not-for-profit community organisations.  Minda Housing Limited (MHL) is a not-for-profit organisation providing housing for people living with disability in South Australia. MHL is a Registered Tier 2 Community Housing Provider and is regulated under the National Regulatory System for Community Housing (NRSCH).

Am I eligible for Community Housing?

To be eligible for Community Housing you will usually need to meet the following criteria;

  • Be a resident of South Australia
  • Not be a homeowner
  • Have an independent income (eg Centrelink, wage)

Depending on the funding type used to build the property as well as the type of property, additional eligibility criteria may also apply. For example, income limits for a National Rental Affordability Scheme (NRAS) property and the inclusion of Specialised Disability Accommodation (SDA) funding in a National Disability Insurance Scheme (NDIS) Plan. 

How do I contact MHL about my tenancy?

You can contact us via the Tenant Contact form or Monday to Friday between 9am and 5pm

Address: 12 – 16 King George Ave, North Brighton SA 5048

Phone: 08 8422 6271

MHL offers an after-hours emergency repairs and maintenance service and can be contacted outside of regular business hours on 0476 769 350.

Should I notify MHL if I am away from home or on holidays?

If you are away from home for more than two weeks, it is a good idea to let MHL know so we can ensure you and your property are safe and secure.

Am I allowed to have pets in my property?

MHL encourages responsible pet ownership and offers a Pet Application process that includes a Pet Agreement for approved pets.

Should I have contents insurance?

Contents insurance covers your household items and personal belongings if they are damaged, lost or stolen. This can include your furniture, clothes, computer, fridge, television, tools and jewellery.  We recommend you think about the value of your belongings and consider contents insurance during your tenancy.


Will my personal details be kept confidential?

MHL will keep your personal details confidential at all times. We will only communicate with other agencies or people where you have provided your consent to do so.

Do I need to pay a security bond?

MHL does require a security bond be paid at the time your tenancy commences.  This is typically equivalent to four weeks rent but can be as much as six, depending on the weekly rent charged.

All security bonds are lodged with Consumer and Business Services (CBS) for the duration of the tenancy. 

You may be eligible for assistance for the security bond and some rent from Housing SA. Eligibility can be checked here

How is my rent paid?

Our preferred rent payment method is via Centrepay. This is a free service for tenants in receipt of a Centrelink income.  Another rent payment method is via direct debit into the MHL nominated bank account.  Account details will be provided at the commencement of the lease.

How is my rent calculated?

Rent is calculated depending on the program type of the property you are renting. Tenants eligible for an income-based assessment will typically pay no more than 25-30% of all assessable household income plus 100% of eligible Commonwealth Rent Assistance (CRA). Tenants in-eligible for an income-based assessment of where household income is not provided, will typically pay no more than the market rent for that property.  Your residential tenancy agreement will provide details of your rent payable as there are exceptions to this such as when renting an SDA enrolled property.

Please contact your housing officer on 8422 6270 if you have any questions regarding your rent calculation.

What if my rent falls into arrears?

It is important to let MHL know as soon as you can if there is a problem paying your rent.  We understand that from time to time this can easily happen, and we will work with you and/or your authorised representative to re-establish regular rent payments or a repayment plan.

If rent falls into arrears by greater than 14-days, and no contact has been established with you to discuss a suitable arrangement, more formal breach proceedings can commence.  MHL will however, always work with you to reach a suitable outcome to continue the tenancy.

How often is the rent reviewed?

The amount of rent you pay will usually be reviewed annually by MHL. 

What happens if I lose my keys?

If you lose your keys or lock them inside your home, it is a tenant responsibility to cover any costs to replace keys or retrieve them (eg locksmith).  If you have people providing supports to your home, we recommend you speak with them in the first instance and contact the MHL maintenance team for further guidance.  MHL may have access to spare keys, but this is not guaranteed and may not always be available.

Will MHL carry out inspections on my property?

MHL will conduct property inspections from time to time.  Usually this will be once a year but can be more.  We will always provide you with the correct notice before visiting and this will be between seven (7) and fourteen (14) days written notice to conduct a property inspection.

There may be other reasons to visit your home such as maintenance or emergencies and asset condition reporting – MHL will provide the required notice for each visit or may enter with your consent.

Who is responsible for connecting utilities (eg electricity/gas and water)?

Tenants are responsible for the connection of electricity/gas and MHL will already have your water connected when you move in.

Who is responsible for connecting the telephone and internet?

Tenants are responsible for the connection of telephone and internet.  We recommend you seek a service provider that meets your needs and budget.

What are my responsibilities regarding looking after the property?

Both the tenant(s) and MHL are responsible for maintaining the property in a good condition. MHL will provide a repairs and maintenance service and we ask you help to keep the property in good condition by completing the following:

  • Contact the MHL Maintenance Team if there are issues, such as roof and gutter leaks, dripping taps etc.
  • Keep gardens neat and tidy and remove rubbish
  • Keep walls, floors, kitchen, laundry and bathroom surfaces clean and safe
  • Do not flush sanitary items, fat, or oil down drains or toilets
  • Check hot water unit for leaks, (overflow pipes can drop from time to time)
  • Report gas/water leaks and electrical faults as soon as you notice them.

Please contact our Maintenance Team if you have any queries.

Who is responsible for smoke alarm maintenance?

MHL will arrange for your smoke alarm/s to be checked and ensure they are working before you move in and then annually thereafter.

If, during your tenancy, the smoke alarm/s are not working properly please contact the MHL maintenance team or your housing officer immediately on 8422 6270

Who is responsible for the maintenance of the garden?

If is each tenants’ responsibility to ensure the garden is kept neat and tidy however, MHL will assist you with treatment of extensive poisonous weeds and shrubs and the removal of trees and shrubs which are a danger to you or the property.

Who will organise maintenance in my property?

Please call the MHL maintenance team or your housing officer on 8422 6271 for maintenance assistance.  MHL also offers an after-hours emergency maintenance service and can be called outside of hours (for emergency repairs only) on 0476 769 350

What if I damage the property?

Please notify the MHL maintenance team as soon as the damage occurs. MHL will arrange to repair the damage and usually the cost of the repairs is passed on to the tenant. Tenants are responsible for any damage (other than fair wear and tear) that is caused by tenants. Household members or tenants' guests. In some cases, you or a family member may be given permission to carry out the repairs yourself however, only when permission is granted by MHL.

What do I need to consider if I want to move out?

If you wish to vacate your property, it is best to talk to MHL as soon as possible to notify them. Usually, you will be required to provide a minimum of fourteen (14) days-notice. Rent will be charged up to the day that vacant and clean possession is returned to MHL and an exit inspection will be completed of the property or room and you will be invited to be present for the inspection.

How do I make a complaint about my property or about MHL?

We welcome all feedback and encourage you to speak with our team in the first instance if comfortable doing so. If you remain unsatisfied with our services, standards, practices or policies or anything property related you may provide feedback and complaints by clicking here.

Complaints and feedback can also be provided to MHL in person, over the phone or by email if preferred.  The Minda Housing email address is

All complaints and feedback will be responded to in a confidential, effective and timely manner.

MHL aims to resolve all complaints within 20 business days and will contact you throughout the resolution process to provide you with updates and discuss the resolution. If additional time is required to resolve the complaint, this will be discussed and agreed with you.

What if my compliant involves illegal activity?

MHL is here to help you, but it will not carry out a criminal investigation. Suspected illegal activity should be reported to the police for assistance.

To log an incident report with the Police, call 131 444 and let MHL know the ‘Report Number’.

In an emergency situation you should call “000”

If you feel you are being intimidated and that this will continue to happen, you may also be able to apply for an Intervention Order through the police. For further information, relating to the application of an Intervention, please contact your Local Police Station.