Lodging a Complaint

Your feedback is important to us! If you would like to provide us with a compliment for a job well done or lodge a complaint, there are multiple ways you can do so:

  • Online via the contact form
  • In person by visiting us at Minda Brighton, 12-16 King George Ave
  • Over the phone by calling 8422 6271
  • By emailing mindahousing@minda.asn.au

It is important as much information as possible about the feedback is provided. Anonymous are only investigated in special circumstances.

What happens after I have submitted my feedback or complaint?

We will respond to all feedback in a confidential, effective, and timely manner. To protect your rights and privacy as well as those of our staff, we may not be able to disclose all the information regarding the complaint if it involves others.

You will receive a letter to let you know we have received your feedback/complaint and that we will start investigating it. We may need to contact you if we need more information.

All complaints will be reviewed independently and all information available at the time of complaint will be considered.

Following our investigation, you will receive a formal response in writing (generally within 15 working days of receipt of the complaint) with the exception of complaints regarding privacy issues, where a response will be forwarded within 60 days informing you of the outcome and explaining the reason(s) for any decision.

Additional information is available on the NRSCH website.