MHL Maintenance Management Policy
This policy explains how MHL will provide repairs and maintenance services to you as a tenant of Minda Housing.
We believe that providing a good standard of maintenance improves your wellbeing and ensures that the amenity and value of properties is retained.
This Policy provides the criteria for MHL assessing a tenant’s application for a pet.
The purpose of this policy is to outline the practices required to effectively manage enquiries, applications and vacancy allocations.
This policy is underpinned by the following principles:
Equity: to ensure that all eligible tenants are considered for accommodation in a fair and transparent manner.
Consistency: to ensure that decision making is undertaken in a reliable manner and that enough information is provided to make sound decisions.
Sustainability: to ensure accommodation offers are part of a long-term and proactive plan that takes into consideration the sustainable operations of the accommodation and Supported Independent Living (SIL) providers
Compatibility: to ensure the physical, emotional, social and support needs of the current residents are taken into consideration when identifying a tenant to offer accommodation.
Safety: to ensure that the support and safety needs of the current and prospective residents.
This Policy sets out Minda Housing Limited’s (MHL) approach to providing efficient and effective tenancy management services which support business sustainability and positive tenant outcomes.